I got a threatening note from Yahoo, telling me I will lose their service if I don’t pay up in a certain length of time. However, they give me no manner of paying.
I’ve looked all over their website, trying to find where to update credit card information, send them money or just talk to someone. No way to do that. All potential avenues are dead ends.
So I finally found a location to ‘verify’ my phone number. The site says they’re going to send me a telephone message giving me a ‘code’. They don’t.
So far, this is miserable customer service. This really, really stinks.
I attemped another form of communication – send them an email request with the particulars of the problem. The website won’t allow that, either. Among other things, I have to type in “… the code you (meaning I) see below”. I do, carefully following the text, spacing, and capitalization exactly as shown. The website rejects it automatically. Several times.
This is really a pain. If they want to get rid of me as a customer, why not just tell me so?